Data you provide
To use the SynField platform you need to create an account. When creating a SynField account, you provide us with some personal information including your name, email address, username and password.
You can then add a profile image, a phone number or your address to your account. You can alter or delete these items at any time if you wish. Your username and profile image will appear in all your possible interactions with other users on the platform.
If you choose to add your phone number, it can be used for various purposes depending on your settings. For example, you may get SMS notifications from the platform, you may get help to access your account if you have forgotten your password or we may provide you with assistance in case you report a problem. Under no circumstances will your phone number be disclosed to third parties for advertising or other purposes.
Beyond your identification, your email may, depending on your settings, be used so that you may receive notifications from the platform for topics you have set or so that we may be able to interact directly with you. For example, to let you know about upcoming changes or improvements to our services or for you to send us your request for any problems you may face.
Shipping and billing information
If you wish, we may process your financial information to proceed with a potential product purchase. This financial information refers to credit or debit card data that is read in a secure way through the PayPal payment service and is not stored in any way on the SynField platform. We may request product shipment information, depending on the product you choose, which we will share with a shipping company to reach your location. Information such as your VAT number may be required to issue the relevant transaction document.
To make the most of the platform's services, you will need to add information referring to the nature of your agricultural activities, the farms and crops under your supervision as well as the possible equipment you manage in them, for example soil and environmental conditions sensors or actuators. This data only concerns the customisation of SynField to your needs and is not disclosed to third parties.
Data we collect
When using the platform, if you manage data logging equipment for your agricultural activities, for example, soil measurements or weather conditions, this data is collected and recorded by the SynField platform. This data is in no way subject to any kind of review or processing by us and is stored on our servers only so you may have access to it and use our services.
We collect the content you create or receive from other users when you use our services. This can include personal messages that you send or other users send to you. This content is not subject to any kind of review or processing by us and is stored so that you may access it whenever you wish.
We collect information about the interaction of applications, browsers and devices with our services, such as IP address, type and manufacturer of your device, type of web browser and operating system as well as date and time when, for example, a SynField service on your device communicates with our servers.
Use of Data
Provision of Services
We use the information we collect solely to provide our services, such as providing you with information about your fields and crops or to help you share content with other users. The information Synelixis collects and how it is used depends on how you use our services and how you manage your privacy controls.
We also use your information to ensure that our services are functioning as intended, such as monitoring downtime or resolving problems you report to us. We are constantly monitoring our systems to identify problems. If we find that there is a problem with a particular function, checking the information from the traffic history that was collected before the problem occurs, allows us to resolve it in a speedier manner.
The data you provide is intended solely to ensure the operation of the services provided and the legality of the transactions concerned and is not used by any third party. The data you provide remain on Synelixis’ servers within the European Union. Unless explicitly required by law, Synelixis will not publish, sell or disclose any information you provide without your consent. Synelixis retains your data throughout your length of service or until you explicitly revoke it by choosing to delete your account.
Collection and Transmission of Data under Condition
Synelixis may provide data to the appropriate judicial, police and other administrative authorities upon legal request in order to:
- Comply with applicable laws
- Respond to government inquiries (or inquiries by legal, governmental or semi-governmental or local or Internet Protection Authority of any kind)
- Comply with a valid legal process
- Protect its rights and property, the platform and/or other users of it
Security and Protection of your Data
Synelixis is committed to protect the personal information and data provided by SynField platform users. To this end, it has taken the necessary technical security and organization measures of processing your personal data. Personal data collected is stored on password-protected restricted servers. Synelixis uses specialised technologies and procedures and takes strict electronic and administrative security measures to enhance the protection of this information against loss or misuse and to protect it against unauthorized access, disclosure, modification or destruction.
Synelixis to protect the information it exchanges with its customers uses Secure Socket Layer (SSL) decryption. This type of technology encodes the files when they are transferred electronically so that they are not intercepted by third parties.
Last Updated: June 4, 2018.